Our Clients

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All Nippon Airways (Service Audit)***
Air France (Management Consultancy) ***
Ansett International (Research & Training) ***
Ansett Australia (Research) ***
Ansett New Zealand (Management Consultancy) ***
Citilink Indonesia (Focus Group Discussion - Customer)
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Shangri-La Hotel International (Management Consultancy) ***
Media Sheraton Jakarta (Sales Training)
Batavia Marina Club (OD & MD Service, Management Consultancy )
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Auto 2000 (Service Management Consultancy) **
PT. Tjahya Sakti Motor (BMW) (Service Management Consultancy) **
Nissan Diesel (Service Management Consultancy) **
Star Motor (Mercedes Benz) (Research & Training)
Dipo Motor (Mercedes Benz) (Research & Training)
Honda Jakarta Centre (Management Consultancy, Training)
Astra Otoparts (Marketing & Service Management)
Ford Motor Indonesia (Customer Service Training)
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Astra Credit Company (Service Management Consultancy) **
Bank Niaga (Service Management Consultancy)
Bank Pikko (Sales Training)
PermataBank (Service Management Consultancy)
Bii Syariah (Business and Service Development)
Bank BRI (Service Philosophy & Values development, Climate Survey and Queue Management)
Bank CIMB Niaga (Service Culture Development)
PT. Equity Life Indonesia (Service Culture Development)
CIMB Sun Life (Customer Service Training)
Bank Tabungan Negara (Service Leadership Training)
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Metrodata (Service Management Consultancy)
PT. Sumaco Wahana (Mont Blanc Indonesia, Teh 63) (Service Management Consultancy, Leadership, Staff Skills Training)
Lion Network International (LNI) (MD & OD consultancy)
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RS Bintaro International (Service Management Consultancy)
RS Mitra International (Service Management Consultancy)
Medika Antapani (Bandung) (Full Management Consultancy)
Rumah Sakit Asri (Service Culture Development)
Klinik Mata Nusantara (Service Management Consultancy)
RS Premier Bintaro & RS Premier Jatinegara (Service Management Consultancy)
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Multazam Tour (Leadership & Service Training)
PT. Niaga Management Citra (Customer Service Training)
Peruri (Leading the Change - Transforming for a better Future Workshop)
PT. PLN DISJAYA (Pendampingan pembentukan budaya layanan dan penyusunan Service Standard dan Climate Survey CTTC)

Di bawah Performa Global International ***
Bekerja sama dengan Performa Global International **

Apa yang kami kerjakan

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- Extensive internal and external customer research
- Internal Climate Survey "Close to the Customer"
- Redefining and re-focusing Service Philosophy and Service Values
- Development of service strategy
- Design service architecture for key customer contact positions
- Leadership Training for all managers and supervisor
- Information Sharing Events
- Attitudinal and skills training for customer contact staff
- Implementation of customer satisfaction tracking system
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- Leadership Training for all managers
- Consultative Selling for all sales representatives
- Communication and interpersonal skills training for staff
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- Customer research
- Facilitation of vision and guiding principles workshop
- Leadership, sales and customer service training programmes
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- Extensive internal and external customer research
- Development of service strategy
- Design service architecture for key customer contact positions
- Training of supervisors and managers
- Attitudinal and skills training for customer contact staff
- Implementation of customer satisfaction tracking system
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- Strategy to facilitate change in the service culture
- Design and implementation of service architecture
- Training strategy design
- Customer satisfaction strategies and facilitation at all levels
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- Service renewal
- Design of new standards for service centres
- Refocusing on a customer-centred business
- Training and development assistance
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- Research on organisation readiness for change and the value of customer satisfaction strategies to business units
- Development of a Service Quality Centre
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- Internal climate research and customer research
- Sales Customer Service Training
- Asian Care programme
- Development of Customer Care

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